Visitor
•
2 Messages
I'd like to contact someone about establishing a new service connection
How do I get someone from Xfinitiy to establish a connection from the cable in the street (overhead on a pole) to my house? I've already received the "box" but obviously no internet/cable is working without a service connection. Address is [Edited: "Personal Information"]. thank you.
XfinityBradM
Official Employee
•
1.4K Messages
9 hours ago
@user_5uztpd Our team can assist with getting an appointment set up for a professional installation if your address has never had service. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
1
0