Visitor
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1 Message
I'd like to cancel my service, but phone service is not working
I need to cancel my service, and I tried doing it over the phone, but every time I receive a call back, there's no one on the line. I've already spent enough time on this. Please help me. Thanks.
XfinityNatalie
Official Employee
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925 Messages
12 hours ago
Hey there, user_c76hbn! We appreciate you reaching out with your cancellation issue. Not to worry! You have reached the right team to help you with this request. To proceed, we will need to access your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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