I'd like to add unlimited data to my account

I'm currently using my own equipment, and would like to add unlimited data to my account. I attempted to do so here: https://xfinity.com/buy/plan/checkout/XFINUDAT, and it didn't work. I see no option to create a direct message, as others have been asked to do. How can I add this option to my account?

Edit: The direct message option appears once a message has been posted to the forum.

Responses

XfinityRyanE

Official Employee

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1.1K Messages

2 years ago

We want to thank you for reaching out on the Community Forum for support with your account. We are glad we were able to resolve your issue. Please never hesitate to create another public post for any of your future account and service needs!

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U

user_2c7fbe

1 Message

2 years ago

I would like to add unlimited data to my plan as well

1

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XfinityBenjaminM

Official Employee

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2.1K Messages

@user_2c7fbe Hello! We can certainly assist you with adding Unlimited Data to your account. We will need you to send us a Direct Message with your full name and address to assist you further. Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

We look forward to hearing from you.

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2 years ago

0

Customer Service

user_4f6251

I'd like to add unlimited data to my account

XfinityRyanE

user_2c7fbe

XfinityBenjaminM

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