1 Message
I’d like to add redzone but won’t let me do it online
As it says I need to call because I’m in a HOA, and then when I call it says I have to do it online.
this is ridiculous
1 Message
As it says I need to call because I’m in a HOA, and then when I call it says I have to do it online.
this is ridiculous
EG
Expert
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106.3K Messages
17 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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775 Messages
17 days ago
Hey there, user_25ij3g! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize about the experience with attempting to add the NFL Red Zone onto your account. We can certainly dive into your account and get that added for you. We did receive your DM and will go through upgrading your account with you.
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EG
Expert
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106.3K Messages
16 days ago
@user_25ij3g @XfinityAdrienne
Sending an unrequested direct message to the support team is a violation of their forum guidelines.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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