Hi user_y53xf1, Thank you for reaching out here in our Xfinity Community forum. I am a real live human, and I would be happy to assist you. May I ask for a brief rundown(No personal info, just a short description is fine) of how we can help you?
I have received 2 new TV boxes that were suggested I needed them. I was also told I would receive instructions on how to replace the older ones but I have not received any instructions. Where can I find them?
Hi there, @user_0d61b8! I am glad to hear you are getting new TV boxes installed! That's wonderful news! You would just unhook your current TV box and hook up the new ones. The remote and TV screens should walk you through activating them and getting the remotes working once you connect them. Do you know if you are installing wireless boxes without a coax cable?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJeffB
Official Employee
•
898 Messages
1 hour ago
2
0