Thanks for reaching out to us, We offer many ways for you to speak to a live agent https://www.xfinity.com/support/contact-us! Whether that's through our many social media options, through our chat options via our Xfinity app our 800 number or our local Xfinity stores.
We can definitely assist you with all your needs here through our social Xfinity forums platform!
Can you give me a little detail on what concerns you have with your services
Same. I am getting so sick of the automated system also. I'm about to completely cancel all my service just because the stupid bot jumps the gun and wont listen to what I am calling about and hangs up. Then I keep getting constant outages but expected to still pay for their service failures. Not okay.
Hello @TalismanSkulls, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
That is the correct number to reach a live agent. We are also here to assist you with your concerns as well.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I need a technician to come to my house and fix my internet problem. Why can’t I get someone to call or come out? This is extremely frustrating. [Edited: Personal Information]
EG
Expert
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112.2K Messages
10 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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2.3K Messages
10 days ago
@user_e1t4du
Thanks for reaching out to us, We offer many ways for you to speak to a live agent https://www.xfinity.com/support/contact-us! Whether that's through our many social media options, through our chat options via our Xfinity app our 800 number or our local Xfinity stores.
We can definitely assist you with all your needs here through our social Xfinity forums platform!
Can you give me a little detail on what concerns you have with your services
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0
TalismanSkulls
Visitor
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11 Messages
8 days ago
Same. I am getting so sick of the automated system also. I'm about to completely cancel all my service just because the stupid bot jumps the gun and wont listen to what I am calling about and hangs up. Then I keep getting constant outages but expected to still pay for their service failures. Not okay.
3
user_u1u7ny
Visitor
•
2 Messages
7 days ago
I need a technician to come to my house and fix my internet problem. Why can’t I get someone to call or come out? This is extremely frustrating. [Edited: Personal Information]
(edited)
0