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user_ak560u
1st Topic
1st Like

4 Messages

Monday, March 24th, 2025 3:54 PM

I would like to file a complaint

I was lied to by an agent over text and I have a copy of the transcript. I was dumped over and over on the xfinity assistant chat, and spoke to four different people on the phone. I spent almost two hours this morning between chats and phone calls and spoke to seven different agents before my issue was kinda resolved. I want to know where I go to file a complaint. Thanks. 

Question

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Updated 

3 days ago

28

2

XfinityBillie

Official Employee

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3.2K Messages

7 days ago

 

user_ak560u Thank you for taking the time to reach out to us here on our Xfinity Forums. This is definitely not the experience we want for our valued customers. We would be more than happy to take your feedback and ensure it gets to the right team. It's also important to us that your concerns be fully resolved, our team is also happy to assist you with any and all questions/concerns you may still have. To get started, please send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

3

0

user_ak560u

4 Messages

@XfinityBillie​ I'm not sure what the point was for me to do that. XfinityBillie leaves, then XfinityJeniece shows up, followed by XfinityAngie, and now XfinityDena. I have repeated myself multiple times to multiple agents. What a waste of time, I guess I'll go complain to the FCC.  

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7 days ago

user_e1tro8

1 Message

You can also file a complaint with utilities, commissioner of your state and also put in a complaint to the attorney general's office who will take them to court which people really need to start doing these things so that they realize how awful their customer service is.

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4 days ago

0

XfinityGabriel

Official Employee

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2.2K Messages

 

user_e1tro8, Thanks for reaching out and for providing this information. To help make filing complaints easier, in addition to leaving your feedback with us to pass along to help prevent this kind of unfavorable experience from happening in the future, we also have a couple of digital options. One is at our feedback section at the bottom of our website when signed in like in this link here. Another location is by submitting feedback using our SVP contact form here.
 
@user_ak560u Your experience is our number one product. Over social media, we work as a team of experts, so when one becomes unavailable, another one will pick up where we left off and ensure you are taken care of. The great thing about working with us is that the work we do is saved in writing. This makes it easier to follow up and you never have to worry about being disconnected or having to wait over the phone on hold. Have we addressed all of your questions or concerns? I want to ensure we provide you with a full resolution. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

0

drwcl

New Poster

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4 Messages

7 days ago

Yeah, me too. Jerked around by multiple support staff, still not resolved. Repeatedly keep trying to add services/charges to my bill that I did not want. 

2

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XfinityVictor

Official Employee

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1.2K Messages

 

 

drwcl Thank you for creating a public post. We will reach out via DM shortly to assist you!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

0

user_ak560u

4 Messages

@drwcl​ Good luck. I'll be switching to T-Mobile. 

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4 days ago

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