cobraspence's profile

Visitor

 • 

2 Messages

Thursday, September 5th, 2024 6:30 PM

I would like to downgrade to internet only plan

How do I downgrade my xfinity to internet only?

Official Employee

 • 

1.5K Messages

13 days ago

Good afternoon @cobraspence, and happy Thursday, we hope you are having a wondeful day so far and appreciate you taking the time to reach out on our Community Forums. I see that you are looking to downgrade to Internet only, rest assured you've reached the right team to help. Our team will be happy to review current Internet only offers with you today to find the best new plan to suit your needs. This will require us to first collect a few pieces of sensitive information. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further. 😀

 

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