Contributor
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30 Messages
I would like to downgrade my service
I would like to downgrade my service do to financial hardships. Is their anyone I can talk to?
Contributor
•
30 Messages
I would like to downgrade my service do to financial hardships. Is their anyone I can talk to?
Responses
Accepted Solution
ProClicker
Contributor
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30 Messages
19 d ago
Your name does not appear in the peer to peer list. I accidently sent one to a ComcastMartinD yesterday. Can I message someone else that appears on the peer to peer?
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ComcastMartinR
Official Employee
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198 Messages
20 d ago
Hello, @ProClicker! Thank you for reaching out to us today over our Community Forums. We would be more than happy to help review your account for possible options in downgrading your services. We totally understand how financial hardships can impact the family budget. You have come to the right place!
Please send us a chat message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
Thank you!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ProClicker
Contributor
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30 Messages
19 d ago
I did send it to a name. Now I sent it to support, thank you.
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ProClicker
Contributor
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30 Messages
19 d ago
Thank you for the help. This is the best customer serviced I've received in a long time from ComcastStarr and ComcastJoey.
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