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ProClicker
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Conversation Starter

Contributor

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32 Messages

Wednesday, April 21st, 2021 6:03 PM

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I would like to downgrade my service

I would like to downgrade my service do to financial hardships. Is their anyone I can talk to?

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4 years ago

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Accepted Solution

ProClicker

Contributor

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32 Messages

4 years ago

Your name does not appear in the peer to peer list. I accidently sent one to a ComcastMartinD yesterday. Can I message someone else that appears on the peer to peer?

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XfinityChristina

Official Employee

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923 Messages

Did you try searching for Xfinity support as mentioned above or are you trying someone's name specifically? It would need to be Xfinity support on this platform with the new updates we've made. Let me know if that still doesn't work for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

XfinityMartyR

Official Employee

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2.3K Messages

4 years ago

Hello, @ Thank you for reaching out to us today over our Community Forums. We would be more than happy to help review your account for possible options in downgrading your services. We totally understand how financial hardships can impact the family budget. You have come to the right place! 

 

Please send us a chat message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

 

Thank you!

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ProClicker

Contributor

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32 Messages

4 years ago

I did send it to a name. Now I sent it to support, thank you.

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ProClicker

Contributor

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32 Messages

4 years ago

Thank you for the help. This is the best customer serviced I've received in a long time from ComcastStarr and ComcastJoey.

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