I would like to continue my paper billing statements every month

I talked to a representative on 10-1-26 regarding an account change and the consent question would not let me continue paper billing each month. So the representative stated to me she would change the boiling question to I want a paper bill every bill. By Reviewing my account, this has not been done. Please change this situation to my consent to receive a paper bill every month. I thank you for your assistance in this matter.