Visitor
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1 Message
I would like to cancel my service please
How is it this difficult to cancel out of callback hours? Please cancel my service, thank you.
Visitor
•
1 Message
How is it this difficult to cancel out of callback hours? Please cancel my service, thank you.
XfinityJeffB
Official Employee
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512 Messages
5 hours ago
I will be happy to assist you, but I am sorry to see you go. For us to process your disconnection, I will need information best kept private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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