New Poster
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2 Messages
I would like to cancel choice TV
When I try to cancel the service, it says" unable to cancel this service it may be part of a package deal, or you may be under a term agreement for a period of time. My term has ended, but it will not let me remove it.
XfinityAldrik
Official Employee
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2.2K Messages
1 year ago
Thank you for reaching out to us @Nosaer! We may need to your browser's clear cache and cookies, sign out, close all browser tabs, and sign back in. If we are still seeing this issue, our team can certainly take further look at your account and assist with making these changes.
Please send our team a direct message with your full name and full address if this is still happening. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityRichard
Official Employee
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2.1K Messages
1 year ago
It was a pleasure, @Nosaer working with you in private today and getting you taken care of in private. We'll always be here if you have any further questions or concerns.-Richard
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