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honcho5859
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Regular Visitor

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13 Messages

Thursday, August 6th, 2026 5:13 PM

I would like help to cancel my accout

Doesn't appear there is an option within my account to cancel online? Are you able to assist?

Thanks

Christine

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Updated 

5 days ago

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pjsims01

Visitor

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1 Message

5 days ago

I would like to talk with a live agent. regarding canceling my account i am furious

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XfinityAngie

Official Employee

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2.9K Messages

 

pjsims01, thank you for reaching out through Xfinity Forums. I am sorry you have had a poor experience with Xfinity. I would be happy to assist you. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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5 days ago

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XfinityChristy

Official Employee

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3K Messages

5 days ago

 

honcho5859 Hello, thank you for reaching out via our Xfinity Community Forums. I would be happy to help you review your account and make changes as needed. To get started, send me a direct message with your full name and address. 
How to Send Us a Direct Message:
 1. Click "Sign In" if necessary.
 2. Click the "Direct Messaging" icon.
 3. Click the "Start new conversation" (pencil and paper) icon.
 4. In the "To:" line, type "Xfinity Support".
 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
 6. An "Xfinity Support" graphic will replace the "To:" line.
 7. Type your message in the text area near the bottom of the window.
 8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum

 

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