Hello, @user_blltj1 thank you for reaching out over Xfinity Forums. I completely understand looking to get a transcript of the chat you had done this morning, and found a helpful post that has the steps to download the chat transcript, while having the chat open > Do a select all > right click > print it to a PDF
I have other customers I've worked with state asking the Xfinity Assistant for a chat transcript has been successful, please let me know if either of those options were helpful.
@XfinityJustinC Thank you but that gave me a very short chat from earlier in the morning. I then had a long chat where I updated my plan. That is the one I am looking for is from appx 8:00 EST.
Thank you for using those options. We would not have access to provide a chat transcript from here. Was there an issue with that order?
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XfinityJustinC
Official Employee
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2.4K Messages
13 hours ago
Hello, @user_blltj1 thank you for reaching out over Xfinity Forums. I completely understand looking to get a transcript of the chat you had done this morning, and found a helpful post that has the steps to download the chat transcript, while having the chat open > Do a select all > right click > print it to a PDF
https://forums.xfinity.com/conversations/customer-service/download-of-support-chat/650c92716ad599482c855b81
I have other customers I've worked with state asking the Xfinity Assistant for a chat transcript has been successful, please let me know if either of those options were helpful.
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