Not applicable
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3 Messages
I would like a transcript of a chat I had with a live agent
Hello! I had a live chat with an agent yesterday (04/17) and selected the option to have the transcript emailed to me after the chat terminated. I have not received the email (it's not in my spam folder).
I also tried the option to print/PDF the transcript, but it would only serve me the first page of the chat.
I had no issues with the agent or quality of support, but would like a copy of the transcript for my records.
Thanks!
XfinityJeffB
Official Employee
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285 Messages
10 hours ago
Hello ROBOROPO, thank you for reaching out to us here in our Xfinity Community forum. We appreciate you and your time. I will be happy to work on getting that information for you; but I will need to get some information best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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