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user_y2j7b8
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Wednesday, November 6th, 2024 4:19 PM

I work 3rd shift ... How do i get notified of scheduled Xfinity Internet system maintenance outages?

I work the 3rd shift ... How do I get notified (or register for such Xfinity Internet notification) of scheduled Xfinity Internet system maintenance outages?

EXPECTATION:

I am under the assumption that I should be able to register for Xfinity Internet email and/or text messages to provide lead-time notification that there are scheduled maintenance and upgrades that will cause Internet outages.  Please stop surprising us with unproductive work-time Xfinity system-wide Internet outages.

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4 hours ago

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EG

Expert

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107K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinitySara

Official Employee

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1.3K Messages

3 days ago

Hello, @user_y2j7b8! Thank you for creating a post with your service interruption concerns and notification questions. With so many working from home these days, I completely understand the need for as many details ahead of time as possible. And you've come to the right place! Our team is awesome at finding the latest information available, and it's my pleasure to help in any way that I can. Please see this article for more info about proactive notifications and how to receive them. Of course, I always recommend also utilizing the Xfinity App along with our Status Center for even more details when experiencing service issues. Please let me know if this helps! We appreciate your patience while any maintenance is being completed, and I remain hopeful for upgraded services in your area!

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user_y2j7b8

2 Messages

Two follow-on questions to your reply please:

1) What are the steps to Post Publicly?

     (Sorry but I am 1st-time user of this Community Forum)

2) I verified on the my Android Xfinity appl'n that both my cell phone and email are registered for messages.

    Unfortunately in my attempt to enable a "Notification of Schedule of Future Planned Outages" (not sure this exists ... BUT this is what I require to stay productive) ..., I can find no such option to choose or enable.   Per your online support articles, all I could find for text notification enablement are per the Use Text Alerts article + exmples.

  • QUESTION:   Can you please redirect me to the article or provide steps to enable an Alert Notification (text & email) for "Notification of Schedule of Future Planned Outages" (not sure this exists ... BUT this is what I require to stay productive) ?

Thx,  tim

====== NOTE:  This is all I could find on "Use Text Alerts" =======================================================================

https://www.xfinity.com/support/articles/comcast-alerts?

Use text alerts

Once you've registered, you can use text commands anytime to instantly get information about your account. Text any of the following commands to 266278 (COMCST):*

  • APP: Get links to download Xfinity apps.
  • APPT: Confirm your appointment.
  • BAL: Check your balance.
  • BILLING: Get help with billing and payments.
  • COMMAND: See all available features.
  • HELP: Get additional service information.
  • LOC: Find an Xfinity Retail Store.
  • NOAPPT: Cancel a service appointment.
  • OUT: Check for service outages.
  • START: Resubscribe to Xfinity service text alerts.
  • SUnsubscribe from Xfinity text alerts.
  • WAITLIST: Request text messages regarding the Appointment Waitlist.
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4 hours ago

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XfinityEva

Official Employee

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1.3K Messages

Great questions! You can find the Xfinity Forums Guideline here.

 

You can use the Xfinity app or visit https://www.xfinity.com/support/status to sign up for updates (when there is an existing interruption) or by texting OUT to 266278 (COMCST) to check for interruptions in your area. (Data and messaging rates may apply.)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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