Visitor
•
1 Message
I wish to speak with an agent
Hi, the xfinity assistant is driving me nuts. I need some help with my bill and it fails to help me with that. I continues to tell me
"I'm having trouble following our conversation. Please type a message and follow the prompts presented."
Is there a way for me to talk with an agent like I used to do?
Please help :(
XfinityDuron
Official Employee
•
309 Messages
2 months ago
No worries @user_78w05l I understand the importance of understanding your bill, I will be more than happy to assist you. I ask that you send me a direct message with the address and name on your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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