I wasted two hours with the online chat via facebook still can't get an agent

your automated responses and sales pitches are not helpful. Gabriel I spent two ours with the chat agents on facebook chat via LTE/5G. And they end it with a sales pitch for Xfi. ....

When is the network in [Edited: "Personal Information"] going to be stable like it was for the first number of years I was with XFINITY.

When am I actually going to get a response to my original question which I assume would be in the service chat that I started about 12 local time here.

My network is going out every day or every other day since late August.

The automated responses are always the same we have an agent working on it and it will be back soon.

My question is simple is Xfinity serious about servicing this area of Richmond, TX or we should all find another provider?

If you have network work to do when will it be completed so the network is stable for weeks at a time outside of short switch over time to backup routers that should be in place in any network.

Surely you have business customers (at least your advertising part keeps sending me invites for a non-existent business.

my service address is [Edited: "Personal Information"] and that should be all you need to find out all the service outages since late August.

All of which I can't get bill credit for since they are labelled as maintenance.

my phone number is on my account so is my email so feel free to call me directly.

Address is part of public record so freely available to anyone with ability to do a search on any of the online search portals.

@user_0flre5 Oh, my. I am so sorry to hear about this experience over Facebook. I am so happy you have reached out to us over our Forums page. We can certainly help with this on here. You've knocked on the right door in virtual land for help. As a reminder, sharing personal information on here is against our Community Guidelines. To further assist with the credit inquiry, please feel free to send us a direct message so we can help.

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary

• Click the "direct message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

okay I'm over there but no answer and I'm assuming just another waste of chat time.... Just like the forum and just like the facebook xfinitychat area and the xfinityassistant is just another barrier/hurdle to prevent any tracking or take responsibility.

now 4:09 and no response not even a welcome message.

finally a response at 4:15 but have to start over apparently since the agent can't see everything I typed in already.

@user_0flre5 I appreciate you circling back to this thread to reach out, however please note that our replies are not instant. We did receive your direct message and have replied to it as well. We absolutely are not attempting to waste your time in any fashion. Information related to service interruptions on our end would traditionally be the same information available to customers via the Xfinity Status Center.

Now it is 4:30pm still trying to get the agent to find my account. Not sure what the delay is. Now pulled up the paper bill and given them my wife's name even though I am listed as primary online. It is about 10 minutes between replies from the agent. Obviously handling more than one chat window.

Now 5:00 and still trying to get my account verified. Waiting for the agent to send me a code.

here is the response for the records of this forum.

I appreciate you taking time out of your day to connect with us about your recent service experience and want to ensure you that you've reached the right place. There may be a variety of reasons for a service interruption. Keeping the services accessible and reliable is more important than ever. Our technology and engineering teams work tirelessly to support our network operations 24/7 to ensure network performance and reliability. When a service interruption occurs our technicians and engineers investigate the cause and work to restore service as quickly as possible. To keep customers informed; the most effective way to get interruption updates and information about your service is to visit https://www.xfinity.com/support/status or use the Xfinity app. If you were affected by a recent service interruption, you may be eligible for a credit to your account. To get started, check your eligibility for a credit on the interruption credit request page. If your account meets all requirements for eligibility, including not having reached the maximum credit limit, a credit will be applied automatically. - XfinityThomasA