I Wasn't Shocked in the Least When I Discovered Comcast Flatout Lied to Me Yesterday

Worst. Customer. Service. Ever.???? (A take on the No-sugar Coke ads)

I've been with you since 2008, so I know what horrible customer service to expect.  So imagine my utter lack of any surprise whatsoever when I discovered that your phone customer service representative flat out lied to me yesterday (BTW, if you don't believe she lied to me... all of your calls are recorded, load it up and listen for yourself.  At least THREE TIMES she flat out lied.)

I've had a death in the family (the boss died) and will be moving soon.  I have been getting TV, internet, and phone all together here for years but since TV wasn't my thing anyway (I watch Netflix sometimes), I cancelled the TV portion yesterday (I actually took the boxes to the local Xfinity Store in Winchester, VA on Wednesday and "cancelled" the TV portion then.  So again, imagine my complete lack of surprise when I called yesterday to verify that the TV portion had been cancelled.  NOPE.)  OldeFatGuy, I said to myself, you'd better call and verity and sure enough, it hadn't been cancelled on Wednesday despite driving to Winchester and turning in my two boxes and two remotes. 

So I get it done with this rep on the phone yesterday and have an email confirmation to verify it.  And I asked her, MORE THAN ONCE, that because I was a "diamond customer" or something that I got Netflix and Peacock for free what would happen if I cancelled the TV portion.  Would I lose those accounts or keep them, and that if I was going to lose them too then I was going to go ahead and cancel the phone and internet too and when I moved avoid Comcast like a plague.  SHE SAID AT LEAST THREE TIMES ON THE PHONE (again, load it up and listen for yourself) that I would keep it. 

So again, imagine my complete lack of surprise when I tried to watch Netflix last night, to continue a series I had been watching just the day before and have been watching Netflix for YEARS when I got a pop up saying I had lost Netflix.  So she blatantly lied to me... MORE THAN ONCE. 

Seriously, do you guys actually TRY to see just how awful you can be?  Is it some sort of experiment to discover just how awful you can treat your customers before they leave?  I gotta admit, that's a business strategy I've never heard of, but it's the only explanation I can come up with.

So, since 2008, same phone number, same email, same internet and you, Xfinity, just want to throw it all away by blatantly LYING to me over the phone.  Because blatantly lying on a recorded phone call may leave me with legal options, please consider this post in your forum as being informed to hold all communications between Comcast and myself in case of them being subpoenaed.  And on Monday I'll be driving back to Winchester to turn in my modem and be done with Comcast for good.  Unless of course, you live up to WHAT I WAS TOLD ON THE PHONE JUST YESTERDAY.

Yeah, I already know the answer to that.  So if your God awful customer service is an experiment to see how awful you can be before losing a customer, then add to your data that BEING BLATANTLY LIED TO AT LEAST THREE TIMES is one of the markers.