I was told they could not help with my request because my last name was profanity

I discovered that for the last 6 months, I've been incorrectly charged for three cable boxes instead of two. When I asked them to investigate and refund me, they said that they could not proceed with my request because my last name is "profanity."

My last name is something along the lines of Dickinson. Names like Dickinson and Dickerson and Dickson are extremely common. Get a grip, Xfinity, and go back to kindergarten. How UNBELIEVABLY offensive. Time to fix your extreme failure of a system.