I was told I cancelled my account when I did not ask for this, cannot send direct message to someone about this

Hey there, @user_jp3yrk! It's possible that someone inadvertently used your address when trying to start new service in their name, but not to worry! We can help double-check and resolve this for you :) Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!