Visitor
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2 Messages
I was sent some equipment that I did not request
This week I was sent some Xfinity equipment (I think it's called an XiD-C unit) that I did not order. On Thursday I returned what I am pretty sure is an older version of this equipment via drop off at my local Comcast store. Last week I replaced the old (XiD-C?) unit with a new X1 box for use with a second TV downstairs in my home and in the course of getting it set up the customer service rep I was talking to made a few changes to my account and service with the result of me getting faster Internet whilst paying less on my monthly bill. Because I was in my basement, the phone connection was (to put it mildly) not good and both the customer service rep and I had a lot of trouble hearing each other over the course of the call, and I think she said I should be expecting a new gateway/modem (maybe, as I wrote before, I couldn't hear her at times, so maybe nothing at all), so that is what I was expecting when I got an email about my "new X1 equipment" being shipped. Anyway, I assume I have to drop this one off at the Comcast store as well, since I am pretty sure I do not need it. I tried taking up this issue with the AI Assistant, but since it's not a simple Yes/No issue "They" were no help. How can I figure out if I am supposed to be getting some new equipment or not and if so, what it is supposed to be?
stevebpsf
Contributor
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175 Messages
4 months ago
It was not your phone reception it's the agents that do not listen and are quick to send out equipment you do not want or need. Been trying to get a special accessibility remote and received a remote offered in 2000. Watch your bill for the hidden shipping costs of $5.95 One time Starter kit .
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XfinityWilliam
Official Employee
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1K Messages
4 months ago
Hello hmb4107. That is a great question. When getting new services, you consented to a new contract and had to approve the order. On that form, you can see the services and equipment ordered. You can also log into the Xfinity account and see any new equipment or services added. The local Xfinity store members can also look at your account and further assist. We can also take a look at your account on here.
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sammi2you
New Poster
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3 Messages
26 days ago
I also was sent new equipment that I did NOT ask for. I did NOT even the box and will be taking it back to the Xfinity store. My currently equipment works fine and the minute it doesn't, I will simply cancel Xfinity TV altogether. I am running through VCRs which they had a problem initially hooking up, and I don't want to go through it again! How dare them SEND EQUIPMENT I didn't ask for... I will be returning the entire box unopened to Xfinity tomorrow! I am 68 years old and do NOT wish to learn how to operate not equipment. I even called them and told them NOT to send it and they said they would CANCEL the order, yet sent it a few days later!! Unreal!
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