I was offered a promotional deal and the chat agent asked for SSN and DOB. Is this normal?

Hello there! Thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear about this negative experience you are having. This is of course never the experience we want for you, or any other loyal, valued existing or former member of our Xfinity family. Before we continue, I am required to mention, per our Xfinity Community Forum Guidelines, we just kindly ask that in the future, you please make a public post on the Community Forum before sending us a private message.

The best communities have most conversations happening in the public boards. This helps to ensure that our users get the fastest most accurate response possible provided by other user or our Official Employees. This also serves to benefit other users who may have a similar question. When interacting with an employee we will always try to keep as much of the conversation in that public thread, but know we may ask you for a private message if we need to discuss your account specific details. To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so. You can view our full Xfinity Forum community guidelines here https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c.

Thank you for your post. This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. What type of plan and agreement was offered in the chat?