I was offered a free tablet but am now being charged $100

I was offered a free tablet and promised over and over again the would be no upcoming charges, but there is one, for $100. Xfinity will not answer phone or chat messages.

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XfinityRaul

Official Employee

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1.6K Messages

20 days ago

@user_rhuptc Thanks for making us aware of this unexpected $100 charge on your bill. Let's continue our conversation via DM.

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user_rhuptc

3 Messages

No let's keep it public.

The charge is for installation that I was told would be free.

So I've spent like 6 hours correcting straight up lies from customer service.

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20 days ago

0

@user_rhuptc I would be more than happy to keep this conversation public but I can't access you account without obtain your personal information. This is a public page and it's not secure to share your information on here.

Let's continue our conversation via DM to keep your personal information secure.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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20 days ago

0

EG

Expert

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107.1K Messages

20 days ago

@XfinityRaul @user_rhuptc

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478

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user_rhuptc

3 Messages

You literally just asked for a DM??

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20 days ago

0

Customer Service

user_rhuptc

I was offered a free tablet but am now being charged $100

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XfinityRaul

user_rhuptc

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EG

user_rhuptc

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