I was lied to!

I had called to cancel my account, was told my early termination fee would be waved. Months later, I received a bill for said early termination fee. I spent 2 hours on the phone (after the first hour I was hung up on, so I called again) just to be told that “oh, they misinformed you. We can’t listen to the previous recordings unless it’s to reprimand the two people who told you the fee would be waved.” So they’ll listen to the recordings to punish someone, but not to honor what I was told. [Edited: "Soliciting"].

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XfinityThomasA

Official Employee

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3.1K Messages

3 hours ago

user_n1ox0b - Thank you for being part of the Xfinity Forums community and for sharing your feedback. We truly appreciate the opportunity to assist you. As a quick reminder, you can always find your contact details and legal agreements in My Account. Additionally, your monthly bill statement includes a helpful reminder about your contract and its expiration date on page 3. Let’s take a closer look together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

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user_n1ox0b

I was lied to!

XfinityThomasA

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