Visitor
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5 Messages
I was lied to by customer service rep
I was lied to by customer service rep and told that I needed to get a landline to get a better deal and he could reduce my bill from $ approx 290 to 219, which is huge. I originally called re the cancellation of cartoon network and to get it re added. He stated I was being overcharged by having an old plan and he could save me a lot. I just had to get a landline. I agreed to this as it is a big drop in prices. He said it was a one time charge of $9 for the phone which would be sent out and I would have to activate it to get the new plan for $219. So then a CELL phone came in the mail, not a landline and I called and was told my a rep that was a LAND LINE and what the other rep had told us was correct. Then we spent over an HOUR TRYING TO ACTIVATE THE PHONE! That did not work and she said she would call back later . She never called back. Then I looked at my email and I saw a charge for about $250 for a cell service and a contract for $9.99 per month!!! I never was told this on the phone and I did not agree to this. So called back and talked to another rep who stated that I could cancel the cell phone, but i did agree to it and BY THE WAY, all my tv boxes and my DVR service had been taken off my account and this is why my bill went to $219!! She states once this contract went thru, I would have NO SERVICE at all unless I had my own equipment. She states the note on my account stated that I did , I never was asked that or discussed that with anyone. She added back the TV boxes and the DVR service and addtl storage for DVR and my bill was back to about $278. But i no longer had peacock, mgm, etc , so I would need to add those back a la carte, putting my bill back to what it was previously or 10-20 dollars more. She did add cartoon network back for $10. She also stated that she could not give me a credit for any charges related to the cell phone as I agreed to it. I stated that the rep lied and was misleading us to think we would have no channel changes and a reduction in the bill as long as we got a landline. She stated that she could not issue any refund or a credit for fraud and 6 hours spent on the phone with reps who are poorly trained and lie to get people to add cell service. I have often thought of cancelling xfinity, but you have me trapped by wanting a regular tv service like I always have had and not have to go to youtube streaming or dish service, which is a poor connection. It is appalling that you only consider your bottom line and cheat your customers to stay afloat. I will never recommend anyone get xfinity and if I get past the aggravation of cancelling your service and starting all over , I will.
user_h9gr1y
Visitor
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5 Messages
9 days ago
this is the second post by me and the first one did not go thru or was deleted by someone. Wonder who?
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EG
Expert
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112.9K Messages
9 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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