Visitor
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1 Message
I was guaranteed the same deal after my promo period is up
I was approached by one of the Xfinity customer service reps at a local Walmart and after going through the whole spiel, I accepted and signed up for a two-year contract. And he told me, and I quote, "when you're 2-year promo period is about to be up just give me a call and say 'hey it's Jen I would like to get that same deal you offered me 2 years ago' and I'll set it up for you". I still have the original paperwork that I signed that has his name and phone number on it. We communicated a few times over text and calls during the first year and a half, but when I tried calling him today A man answered and I asked is this Zach and the man said "no wrong number."
So how do I go about getting the same deal that I was guaranteed by your customer service rep? That's the only reason that I switched from Dish to Xfinity is because he told me he could guarantee me that rate when my promo period is up.
CCChristopher
Problem Solver
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577 Messages
3 years ago
@xxJen26xx Hello and good afternoon, and thank you for reaching out here over our Xfinity Community Forum. I would be more than happy to complete a complimentary account review for you, in order to find the perfect package, promotion, and low-pricing for your needs. That is actually one of our specialties! To get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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