I was going to switch from ATT to COMCAST....
Wow! I went online to look at packages offered. A chat agent (Ysmeny), talked me into a Preffered/Extreme package of Internet and TV. The package included $100 VISA which would offset the cost of install (no cable to my home). This took about 2 hours on chat. I had to arrange my own installation after signing the agreement. (Which took another hour of my time on the phone.) I received an email from COMCAST telling me my equipment was delivered and installed already. REALLY?? Checked today, equipment hasn't left COMCAST, so I contacted Chat agent Latascha to reschedule. She claimed package would be delivered today. I double checked with UPS while on chat, and they confirmed only the label had been generated by originator(COMCAST) and until they had the package, they couldn't confirm a delivery date. I passed this to Latascha via chat and got no response. I then asked about the VISA promo and she said I don't qualify. I told her too much hassle already and I don't even have the service yet! Please cancel my order and refund the $50 taken the second I signed the agreement. She says there is a ticket in to process for my refund and 'they would work on it'. She also confirmed that the order was cancelled. Told me to have a wonderful day! How can a company stay in business with this kind of hassle given to new or prospective customers???