I was going to switch from ATT to COMCAST....

Wow!  I went online to look at packages offered.  A chat agent (Ysmeny), talked me into a Preffered/Extreme package of Internet and TV.  The package included $100 VISA which would offset the cost of install (no cable to my home).  This took about 2 hours on chat.  I had to arrange my own installation after signing the agreement. (Which took another hour of my time on the phone.)  I received an email from COMCAST telling me my equipment was delivered and installed already.  REALLY??  Checked today, equipment hasn't left COMCAST, so I contacted Chat agent Latascha to reschedule.  She claimed package would be delivered today.  I double checked with UPS while on chat, and they confirmed only the label had been generated by originator(COMCAST) and until they had the package, they couldn't confirm a delivery date.  I passed this to Latascha via chat and got no response.  I then asked about the VISA promo and she said I don't qualify.  I told her too much hassle already and I don't even have the service yet!  Please cancel my order and refund the $50 taken the second I signed the agreement.  She says there is a ticket in to process for my refund and 'they would work on it'.  She also confirmed that the order was cancelled.  Told me to have a wonderful day!  How can a company stay in business with this kind of hassle given to new or prospective customers???

Sincerely,

Helmut Roetzer 

AT&T customer