Visitor
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5 Messages
I was charged $55 and signed up for a monthly subscription to Justanswer.com without my permission.
I asked the online Xfinity assistant for help with an email problem. I was sent to Justanswer.com and told I would be charged $1 which would be reversed. I was then charge for a $55 monthly recurring subscription to Justanswer.com without my knowledge. I also didn't get my email problem solved by Justanswer.com. They just gave me all the obvious possible suggestions. I feel Justanswer.com is an unethical way to solve issues with Xfinity applications. How can I get technical questions answered without being scammed by Justanswer.com?
Latoque
Expert
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29.7K Messages
1 year ago
It sounds like you clicked on an ad or a link to an external website or something. I have never heard of "justanswer.com" before. It is not affiliated with Xfinity/Comcast as far as I know. If you run a search for "justanswer.com +scam", you will get a lot of links about this outfit. You could also call Comcast security to ask them about it--------------
Comcast Customer Security Assurance------------------- Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
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flatlander3
Problem Solver
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1.5K Messages
1 year ago
Who is billing it? Is it billed on your Xfinity account and does it appear on your billing statement if you go to https://xfinity.com and look at your bill? If that's true, then try the phone number @Latoque posted above for Customer Security Assistance. A chat bot isn't going to be able to help you.
If it was billed through a credit card, call the credit card company (they will have an 800 number on the back of your card). Report the transaction as fraud to have it reversed. This happens pretty quickly.
If it was billed through your bank, on a direct debt pay or debit account, contact your bank and report the transaction as fraud. It takes longer to get your money back that way, but they should be able to help too.
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Latoque
Expert
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29.7K Messages
1 year ago
I have escalated this thread to see if an official employee can pop in and explain whether or not there is any connection between Comcast and the website in question.
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flatlander3
Problem Solver
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1.5K Messages
1 year ago
Hard to tell how you got to the targeted ad. The website name you posted IS NOT Xfinity. They are common on just about every website these days. There are also maulware browser exploits that will redirect web searches and content to scam sites. Anti-virus programs that have a "boot time scan" that can load before windows runs can help remove them. Updating your OS, and every program on your machine can help too, along with using an ad-blocker. Removing tracking cookies and web site data in your browser's cache can also help, although that is absolutely not a guarantee, just sometimes helpful.
One thing they all got in common? They are all trying to get you to enter a credit card number. If you EVER see that for something like "support", it's a scam. Xfinity isn't going to ask you for a credit card number for support. If there is ever a billing question, check your bill from the "front door" at https://xfinity.com , log in there, and click the billing link. DO NOT CLICK on links in email, even if you think you knew who it came from or they claim to be Xfinity.
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tbill1
Contributor
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672 Messages
1 year ago
Not to pile on, but maybe in general it is not a good idea to give anyone your credit card
number when they say they are only going to charge you a dollar. It usually doesn't end well.
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user_awwcr6
1 Message
1 year ago
This also happened to me. I had a simple tech quesiton and Xfinity person sent me directly to the JustAnswer people, but I thought it was still Xfinity.
Was willing to pay the $2 for service, but then they "signed me up" and I was charged $48.50 on top of that. And in the end, my question was never answered. Called Xfinity the next day and they didn't know anything about it. Called JustAnswer directly and got it overturned. Super sneaky outsourcing. Worth a BBB call.
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user_go9a4k
2 Messages
1 year ago
I had exactly the same experience as jbxpdx. This is clearly a fraudulent business practice. Both JustAnswer and Xfinity should face a class action lawsuit over this. [Edited: "Solicitation"]
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user_x8ft67
1 Message
1 year ago
I just had this experience last week as I used Comcast chat to see what had collapsed my email service. I did not give my credit card # and was not informed that I would be charged $55. but saw it when I reviewed my card charges yesterday. I believe I was simply relying on Comcast to be responsible in resolving my problem and feel cheated by them as well as this JustAnswer scam.
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