I was charged $55 and signed up for a monthly subscription to Justanswer.com without my permission.

Thank you for your response, but no. I was sent to Justanswer.com by an Xfinity chat support person. I was told by the Xfinity chat person that I would only be charged $1, which would be reversed.

I am not the only person that this has happened to. See the comment on this forum by user_ea759f. On Monday, April 11th, 2022 they wrote: "Due to a typo, I accessed xinfinity.com to resolve a login issue and ended up being charged by a company called JustAnswer.com for $77. They stated that I'll be charged $1 fully refundable, but then once you pose the question, they fleece you without warning. Please be aware of this fraudulent website xinfinity.com"

It was billed through a credit card, and I already had it reversed. That’s not the point. My original post asked, in short, how do you get Xfinity technical issues resolved without being sent to a website that will charge you, monthly, for something you didn’t agree to?

@jbxpdx​ 

It was billed through a credit card, and I already had it reversed. That’s not the point. My original post asked, in short, how do you get Xfinity technical issues resolved without being sent to a website that will charge you, monthly, for something you didn’t agree to?

You can always post in the appropriate forum here.  😉

Thank you for your response. However, I know how I got to Justanswer.com. I believed that I was in a chat with an Xfinity support person and they sent me there. I'm sorry that I didn't document the chat but I believe it was on 12/9/23. If I was the only person this happened to I can see how it might appear that I got to Justanswer.com some way other than through an Xfinity chat. But as you can see from my previous comment this also happened to user_ea759f on Monday, April 11th, 2022.

I distinctly remember that I was in a chat with an Xfinity support person and after a brief exchange they sent me to Justanswer.com. The Xfinity support person told me I would be charged $1 which would be reversed.

@jbxpdx​  Common mistakes?  The user you referenced had accessed a misspelled similar domain name.  One off, or two letters off spelling domain names are super common, and the misspelled domain name will likely be a scam site.  That is outside of Xfinity's control and always will be. 

If you clicked a link from a search engine, it also might not have been Xfinity either.  An ad or script block add-on for your browser could  block the chat bot link or dialogue box from even appearing.  Your browser would know it's a new untrusted domain even if you did not.  I suggest using them, as well as increasing the security settings in your web browser from now on. 

Chat bots in general and a word of caution?  That's a javascript app with canned responses for a few questions.  It may or may not EVER connect with a live person answering a question, but one passing out obscure links to some random search engine or company other than who you "think you are talking to" should be an immediate red flag that perhaps you are not communicating with who you think you are.  Close your web browser and try again if you ever see that.  

A "chat bot box" may also be an ad just by itself on a web page, and sometimes they are disguised to look like that.  Clicking in the box, takes you somewhere else.  

If you have an active browser hijack, typing in a domain name may be a redirect somewhere else as well.  Search engine look funny all of the sudden?  Or a web page looks awfully different than it previously did?  Logos are off a bit?  Fonts look weird?  That's a sure tip off.  Sometimes, it's pretty tough to spot a fake site from a real one too.      

I wish the whole chat bot practice would die, but it probably won't for quite some time to come.  Tell then, you'll have to be super careful with personal data.  Use extreme caution with online banking too.   

If it's an actual Xfinity employee passing out scam links -- Xfinity Security can find that in historical chat dialogue and take appropriate legal action if they get a heads up on it.  At a minimum, try reporting the abuse to Security with the phone number above if no employee contacts you here soon.

Thank you for your response. I will forever be careful when/if I use the "Ask Xfinity" or "Chat with Xfinity Assistant." In my humble opinion your words of caution apply to "Ask Xfinity." BTW I did manage to download my chat transcripts with "Ask Xfinity", and it was inconclusive. It appears to me that it captures some but not all of my chat transcripts. I was not able to find a transcript of a chat where I was sent to Justanswers.com. FYI I started a chat and found a link in the chat pop-up to download. It downloads at least a partial transcript of your chats over time, not just the active chat. 

Oh no! What method of contact support did you use when this occurred, user_awwcr6?

This exact experience happen to me today (04-20-24).  I was talking with Xfinity technical support on-line, and they said they had no technician available to address my problem.  They referred me to JustAnswer.  I was charged $55, which is apparently a recurring monthly membership charge.  I was never advised of this charge; I did not agree to it; and I never authorized the charge.  I only found out about the charge when I was contacted by my credit card company's fraud prevention department.  The only way JustAnswer had access to my credit card information was from Comcast, because that information is on my account.  That makes Comcast complicit in this fraud.  I will be referring this to my state attorney general's fraud division, and I suggest that everyone else who is victimized by this scam do the same!

user_x8ft67 Hello, thanks for sharing additional information about this experience. This is something you want to share with our Customer Security Assurance team. Here is a link that provide more information. They can be reached at 8:00am - 12:00am EST, 7 days a week.

https://internetsecurity.xfinity.com/help/report-abuse