I was billed in error, how do I get the charge removed?
I was billed for something called 'Claudia Oshry' dated Nov. 29,2020 at 9pm for $4.99 on my most recent bill. I don't even know what this thing is: a movie or what? I certainly did not order it and want it removed. Problem is I cannot find a way to get this message to Comcast. I have tried the phone (got hung up on every time), the personal assistant chat, and the agent live chat (which I was told that they had a shortage of agents and could not chat with me!), and I even tried to send a message thru their feedback process (which I never heard back from. Please somebody, how do I rectify this?? I know there is a pandemic right now, but Comcast has a responsibility to the customers they take money from, don't they? They should at least provide an email option or something. This forum is my last resort. If I can't get in touch I simply will deduct the amount from my bill when I pay it. Does anyone have any advice?