1 Message
I want to verify my installation appointment
I signed up for Xfinity over a month ago. The installation appointment was scheduled. No one showed up for appt. I called to find out that they had no record of my account. However, I had an order number. They could not explain why my information could not be located. So, I've decided to try one more time to get Xfinity. I have an appointment scheduled for the end of this week. I want to verify that someone will be coming to install service. Once again I have an order number and account set up.
CCJodie
Problem Solver
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1.3K Messages
1 year ago
@user_u690hn I would be happy to verify that for you. Please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110.3K Messages
1 year ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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