Visitor
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2 Messages
I want to unlock the lock on my name and address.
I have filed and identity theft report and you guys just opened me a new account two days ago and sent me equipment then you locked me saying that I had a previous account I filed an identity theft report on that account because it's not true now I want to get my services started
XfinityTommy
Official Employee
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3.2K Messages
3 days ago
user_vn5czk Thank you for visiting our official Xfinity Forums Community support page. If you did not place an order for any Xfinity Mobile devices and lines, it is recommended to contact our Customer Security Assurance (CSA) team by Clicking Here and select the Identity Theft section. From their, you can initiate a claim process.
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