Hello user_e911uf, and thank you for being here with us in our commnuity forum ❤️ You've come to the right place for help, and I'm happy to do anything I can for you! Without posting any account specific details, would you mind telling me a bit about the issue you're having? We can defintiely determine the best course of action from there!
@user_290028 Welcome to our community forum! Thank you for reaching out so we can help you get your WiFi network set up and ready to enjoy :). You can find detailed instructions to set up your modem here. What step of the process are you currently at?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
So why and then [Edited: "Language"], can you not talk to a live agent anymore. You got to big for you britches. I am sick and tired of this. What ever happen to customer service. [Edited: "Inflammatory"] and I am done with this [Edited: "Language"]. I have jumped through your [Edited: "Language"] hoops, I am so done. [Edited: "Inflammatory"]
Good luck with that. Hot diggity, it is difficult to speak with a representative. With the quasi-monopoly comcast/xfinity has, their lack of accountability for means they can diss on customer satisfaction and cut costs by removing customer service/help desk personnel is apparent. I will be switching to a different provider as soon as one is available in my area due to the poor customer service and difficulty to get ahold of a human representative.
Hey there, @user_gh1245! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to get in touch with us, it certainly is not what we want for our customers. We can document the feedback on our end as we are always wanting to improve our customers experiences. We are here to help with any account concerns you have too, so please let us know how we can help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
All I need is to literally just talk to a live agent about an issue I have had for a few days. But no a robot talks to me and doesn’t help with any of my issues. Then when I get a live agent they shove promos down my throat and are absolutely so rude and not helpful. This company needs to fix this [Edited: "Language"] or I will not be a returning customer.
Good afternoon user_b35rb4! I certainly can understand the frustration if you have been having some trouble. I can assure you we are more than happy to assist. What is this issue you seem to be having? We definitely want to ensure you are able to get this resolved and remain a satisfied Xfinity customer. 🙂
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySeth
Official Employee
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27 Messages
6 days ago
You've come to the right place for help, and I'm happy to do anything I can for you! Without posting any account specific details, would you mind telling me a bit about the issue you're having? We can defintiely determine the best course of action from there!
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user_6jv4fh
Visitor
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1 Message
3 days ago
So why and then [Edited: "Language"], can you not talk to a live agent anymore. You got to big for you britches. I am sick and tired of this. What ever happen to customer service. [Edited: "Inflammatory"] and I am done with this [Edited: "Language"]. I have jumped through your [Edited: "Language"] hoops, I am so done. [Edited: "Inflammatory"]
(edited)
0
0
user_gh1245
Visitor
•
1 Message
3 days ago
Good luck with that. Hot diggity, it is difficult to speak with a representative. With the quasi-monopoly comcast/xfinity has, their lack of accountability for means they can diss on customer satisfaction and cut costs by removing customer service/help desk personnel is apparent. I will be switching to a different provider as soon as one is available in my area due to the poor customer service and difficulty to get ahold of a human representative.
1
0
user_b35rb4
Visitor
•
1 Message
3 days ago
All I need is to literally just talk to a live agent about an issue I have had for a few days. But no a robot talks to me and doesn’t help with any of my issues. Then when I get a live agent they shove promos down my throat and are absolutely so rude and not helpful. This company needs to fix this [Edited: "Language"] or I will not be a returning customer.
(edited)
1
0