I want to start a new promotional contract to retain pricing, but getting the runaround via live chat.

The triple play promotion contract ended and the plan has gone up by about $80. Looking to get locked into another promotion for internet only gig speed, but it seems I can only do this as a new customer. Not sure retention will be of any help since it seems like the representative I chatted with online was basically able to save me $10 by lowering my internet speeds from 1000mbps to 800 Mbps. That is an absolute no-go for such minimal savings. Will probably just cancel all services and look elsewhere if this can’t be solved.

Responses

J

JLoveBoston1

2 Messages

10 months ago

My current plan they locked me into is $115. I see on the xfinity website as a new or returning customer I can get a promotional gig speed contract for a price of $50/month, which included a $55 term discount as well as a $10 auto pay discount. This price was guaranteed for 3 years.

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XfinityWilliam

Official Employee

•

1.2K Messages

Hello JLoveBoston1. We can take a look at availble internet only options. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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10 months ago

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EG

Expert

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110.2K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Customer Service

JLoveBoston1

I want to start a new promotional contract to retain pricing, but getting the runaround via live chat.

JLoveBoston1

XfinityWilliam

EG

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