I want to start a new promotional contract to retain pricing, but getting the runaround via live chat.

The triple play promotion contract ended and the plan has gone up by about $80. Looking to get locked into another promotion for internet only gig speed, but it seems I can only do this as a new customer. Not sure retention will be of any help since it seems like the representative I chatted with online was basically able to save me $10 by lowering my internet speeds from 1000mbps to 800 Mbps. That is an absolute no-go for such minimal savings. Will probably just cancel all services and look elsewhere if this can’t be solved.