Visitor
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1 Message
I want to speak to a Human
You replaced my box with a wireless box because the tech was given a broken on to replace my older one. This mornigh I have gone through all of the steps as requested, call and get a robo person. As much as I pay for your service I am over it!!!! I want what I asked for and not WIRELESS! It eats my bandwidth and I work from home. I cannot stay on the phone with some inane AI person I want real customer service. So over this. I need human help not robo help. Is that so hard to comprehend. I did try to send a message but the directions on this forum to doso are incorrect.
XfinityLinda
Official Employee
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1.4K Messages
1 day ago
Thanks for meeting us here in our community, @user_fe60b8. I can see this has been a very frustrating experience for you and we appreciate the opportunity to turn it around for you. We will do our best to get you a new box as quickly as possible. Please send us a Direct Message with your full name and complete service address to get started. We look forward to your to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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