I WANT TO SPEAK TO A HUMAN NOT A ROBOT

IMPOSSIBLE TO GET THRU TO A HUMAN. THEY MAKE IT RIDICULOUS TO SPEAK TO A HUMAN. WHEN I FINALLY DID - couldnt tell you how I got thru- THEY PROMISSED A CREDIT FROM LAST DEBACLE. I NEVER RECEIVED ONE. SO OVER TO THIS. NEVER AGAIN. GOOGLE OR TMOBILE OFFERING SAME OR BETTER PRICES!!!!!