Visitor
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1 Message
I want to set up 2 different plans with separate equipment at 2 apartments within the same complex
I have already ordered one plan for one apartment, and now when I try to put in the address for the second apartment it says there is already a plan at the address. I have confirmed the 'other plan' is my own, and have specified the separate apartment numbers on each of the plans, but nothing seems to work. It would not be possible for the two units to share wifi. In short, how could I get around the system thinking that the addresses are the same?
EG
Expert
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115.6K Messages
2 hours ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.8K Messages
2 hours ago
Hi there, @user_cs9bxh ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having trying to get your 2nd apartment signed up with a plan. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with that full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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