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user_70e98c
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2 Messages

Tuesday, June 21st, 2022 8:36 PM

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I want to send a peer to peer message

RE: I want to send a peer to peer message

I want to send a peer to peer message, but even after I signed in I don't see a peer-to-peer icon.  Where would I find such an icon?

Question

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Updated 

3 years ago

614

1

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CCCrystal1

Problem Solver

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528 Messages

3 years ago

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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user_158764

Visitor

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1 Message

@XfinityCrystal​ there is no such icon and yes, I am signed in!  

3 years ago

0

CCMarcella

Official Employee

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352 Messages

Hmm! So sorry to hear that you are having troubles trying to send us a peer to peer message. Here are further instructions to send that message.

-Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

-Click the "New message" (pencil and paper) icon

-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_e50f2c

Visitor

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1 Message

Same problem here. No such icon exists.

3 years ago

0

CCJoshua1

Problem Solver

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567 Messages

Not to worry, we're here to help, @user_e50f2c. If you're signed in, you'll see a little message icon in the top-right of the screen. Otherwise, there is a link in XfinityMarcella's last reply you can use! Please let us know if you're still having any trouble after these steps.

I no longer work for Comcast.

3 years ago

0

Again

Expert

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31.4K Messages

@XfinityJoshuaE​ @user_e50f2c 

The sending of a direct private message without first being requested to do so is against the Guidelines and the Acceptable Use Policy.  In the future, please do not send a DM to anyone unless they first request you do so.

Thanks

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

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