Visitor
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1 Message
I want to return an old modem
Hello, I purchase a new model for my modem but I was told I need to return the older modem back. It's almost 10 years old and it's not listed in my list of devices to return. What can I do to send the old one back if I can't find the shipping label? Thank you.
XfinityDilary
Official Employee
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3.4K Messages
3 years ago
Hello, @user_720380! Thanks for posting on our community forums for assistance. That's a great question. If you are unable to print a label online, the next step would be to return the equipment to the nearest UPS or Service Center. For more information on this process, you can visit us HERE. Let me know if this helps.
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