Visitor

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2 Messages

Monday, April 20th, 2026 4:22 PM

I want to report a noise problem with xfinity modem

I have had two new xfinity modem models within less than a year. Both models have been making annoying buzzing noises. Last night I unplugged the modem. The old model didn't make any noise. My new modem is placed on the hard floor, there is no any obstruction for air flow,  no dust on the modem. I couldn't find the model number on it. This is just poor design. Xfinity should replace this model with a better one.

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Official Employee

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1.3K Messages

5 hours ago

@user_ethk11 The buzzing is most likely the fans keeping the modem cool as there is a fair amount of power going to it that makes it generate a fair amount of heat. If you're experiencing issues with WiFi raising the modem to an end table or higher furniture will help with signal coverage as well. 

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