Visitor
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1 Message
I want to remove Xfinity WiFi Gateway from my list of wifi equipment so that I can try to activate my external modem/router
I would like to remove my Xfinity WiFi Gateway device from my list of wifi equipment because I want to activate my own personal modem/router. I was having issues activating my personal modem/router, so I tried the one they sent me (which I didn't ask for), and it worked. But I want to activate the personal one I bought to see if it works, but there is no way for me in the app to activate a second personal device, so I thought I'd try disconnecting/removing the Xfinity Wifi Gateway to try again, but unfortunately I'm not able to do that as well. Any help is appreciated.
EG
Expert
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121.6K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.2K Messages
3 hours ago
mega020 We are happy to help make that change over to the new modem/router. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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