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4 Messages
Friday, July 26th, 2024 8:00 PM
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I no longer need the extra capacity
Responses
Expert
•
118.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Retired Employee
1.5K Messages
Hello @dougbertInExile, thank you for taking the time to reach out on social media. How may I help you?
trying to reach some one to opt out of Unlimited data option. read other similar posts
Hello @dougbertInExile, thank you for taking the time to reach out on social media. You've reached the right department, and I'm happy to help.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
what has that got to do with a billing issue removing that option?
EG
Expert
•
118.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
CCKrista
Retired Employee
•
1.5K Messages
2 years ago
Hello @dougbertInExile, thank you for taking the time to reach out on social media. How may I help you?
2
0
EG
Expert
•
118.2K Messages
2 years ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
1
0