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ohj
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Tuesday, January 5th, 2021 11:00 PM

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I want to opt out from unlimited data plan from my Internet service.

I want to opt out from unlimited data plan from my Internet service.

Question

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Updated 

4 years ago

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BruceW

Gold Problem Solver

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26.5K Messages

4 years ago

The "Once in the Unlimited Data Option, how do I get out?" link on https://www.xfinity.com/support/articles/data-usage-plan says:

 

To opt out of the Unlimited Data Option, please contact us.

 

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XfinityMichaelC

Administrator

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4.3K Messages

4 years ago

Greetings, @ohj! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! If you are still needing to have the unlimited data removed from your account, we can certainly assist you with that. Please send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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user_ced0c0

Visitor

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1 Message

4 years ago

I want to opt out of the Unlimited Data Option.  Please help.

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XfinityAnthonyT

Official Employee

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1K Messages

Hey there @user_ced0c0 you wouldn't automatically be opted into unlimited but if you have signed up for it in the past and would like it to now be removed then we can certainly do that for you.

In order to get started can you please send me a private message to Xfinity Support with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

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