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user_of8iqn
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Saturday, January 6th, 2024 3:55 PM

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I want to move to Internet only - but Xfinity seems to want me to cancel all services instead

I called and talked to an agent - I currently have a bundled TV + Internet plan.  They said they could not give me Internet only pricing.  I could only be bundled.  What the hell?  That's nuts.  We now have ATT&T Fiber available, and it appears they Xfinity is dead set to push me to drop them and go with ATT&T.  I've been a customer for 22 years.  Absolutely most frustrating call I've ever had with an Agent - but I don't blame her. I blame Xfinity. 

Question

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Updated 

1 year ago

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XfinityThomasD

Official Employee

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1.2K Messages

1 year ago

@user_of8iqn Thanks for posting on our Community Forums. I'm sorry to hear that you were not able to get the assistance you needed over the phone. Our team can look into what offers are available for internet only for you here as well. Would you please send our team a direct message with your full name and full address? This way we can work and discuss your account in private.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

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