4 Messages

Saturday, October 18th, 2025

I want to make sure this is legit and my services won't be suspended

I spoke with an agent today and they stated they extened my payment agrred date but i check my account and its still stating that it will be suspended on the 20th, Is there anyone here who can confirm this information?

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

9 hours ago

 

wthemanjr, Hi there! Thanks for taking the time to reach out. As an internet subscriber myself, I can understand the importance of keeping the services from getting suspended. You've reached the right place. Over social media, we are an expert team that specializes in providing solutions to payment extension concerns. We can help. To further assist, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
forum icon

New to the Community?

Start Here