Skip to main content

    Support

    Offers

U
user_a0xwp6
1st Topic

1 Message

Friday, January 3rd, 2025 1:51 AM

I want to know why I am not allowed to self install a cable box if I already successfully installed the internet

After giving up on the online ordering process I went to the Xfinity store.  They said I had to have a technician come out (for $100) to install the box since their records didn't show a cable box at my address before.  However I sucessfully installed my modem/telephone unit successfully some months before so obviously the cable if fine.  Between the online ordering hassle and this nonsense I am starting to miss Optimum, the service at my previous address.  And they were horrible.

Question

 • 

Updated 

4 months ago

51

3

0

BIslander

Problem Solver

 • 

499 Messages

4 months ago

Never heard that before.  

0

0

EG

Expert

 • 

110.1K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityThomasD

Official Employee

 • 

1.2K Messages

4 months ago

 

user_a0xwp6 I appreciate you creating a post and am not quite sure why there would be a requirement for a prof. installation since service has already been activated. Our team can look into the order and see what we can do to assist as well. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

0

0

forum icon

New to the Community?

Start Here