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user_ys2yiu
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Friday, February 20th, 2026 10:29 PM

I want to know if we get scammed

I want to know if we get scammed today, our contract will end on the 28th of this month, we called costumer support , and we talked to someone who knows our adress and our phone number, and she said, we could have same speed internet with no contract for 5 years for 40$/a month, and said that we need to pay 150 for activation and the 50 will cover for this months bill, and the remaining 100 is refundable in 4 months. And next month we will only 40$ , and I noticed that the lady also signed in to our xfinity app, gave us a new account number, this this sound right? 

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4 hours ago

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EG

Expert

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116.1K Messages

22 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenny

Official Employee

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1.3K Messages

20 hours ago

@user_ys2yiu Thanks for adding a post to the community. As well for detailing your experience. Which number did you call? 

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XfinityBenny

Official Employee

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1.3K Messages

@user_ys2yiu Oh thank you. Our number is 1-800-XFINITY (1-800-934-6489). That is our official and only number to use. We usually recommend checking the printed statements to confirm the number to call. I did a search for the number you posted, and it is a different company. Regarding your experience, once you have service, there is no need to activate anything, and there is no fee to change promotions. Agents are not able to log in to your accounts, as they don't have the access, and only customers know their passwords. New account numbers are only given if a transfer of service crosses certain boundaries, so it is certainly strange. You may have contacted a help service, but to be safe we should get you in contact with our security department regarding what happened. We can tell you how, and also help in making sure you have a new promotion. 

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18 hours ago

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user_ys2yiu

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I just did sent a message, the stranged thing is , weve been getting emails from xfinity as confirmation of our order, and that the new starter kit has been shipped and we have to set it up when jt arrived, pls i want our account to be safe. What do we do now?

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18 hours ago

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XfinityGabriel

Official Employee

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3K Messages

4 hours ago

 

user_ys2yiu, Thank you so much for your time spent with us to help with a solution. I am delighted that we got the plan issue resolved by cancelling out the duplicate account and getting you into a new 5-year internet deal on your existing account, so you can use the same modem. Please be sure to reach out to us for any future needs. My team is here to support you! Have a great weekend! 😀

 

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