Visitor

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3 Messages

Friday, February 20th, 2026 10:29 PM

I want to know if we get scammed

I want to know if we get scammed today, our contract will end on the 28th of this month, we called costumer support , and we talked to someone who knows our adress and our phone number, and she said, we could have same speed internet with no contract for 5 years for 40$/a month, and said that we need to pay 150 for activation and the 50 will cover for this months bill, and the remaining 100 is refundable in 4 months. And next month we will only 40$ , and I noticed that the lady also signed in to our xfinity app, gave us a new account number, this this sound right? 

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Expert

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116.1K Messages

9 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.3K Messages

7 hours ago

@user_ys2yiu Thanks for adding a post to the community. As well for detailing your experience. Which number did you call? 

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